Reservation Agent

Our client is a very successful global Online Reservations Company. They currently have a requirement for 2 Reservations Agents to join their dynamic workforce. This is a great company to work for. They recognise potential and ambition and there is definitely room for progression.

• To ensure the in-house reservation list complies with departmental KPI’s
• Contact our suppliers regarding outstanding bookings
• Build relationships with our suppliers
• Deal directly with our customers either by telephone or electronically
• Respond promptly to reservation queries, amendments and cancellations
• Obtain and evaluate all relevant information to handle enquiries
• Communicate and co-ordinate with internal departments
• Other Ad-hoc duties

Key Competencies:

• Verbal and written communication skills
• Express oneself clearly and concisely
• Customer service orientation
• Ability to negotiate
• Persuasive
• Decisive
• Multitask
• Ability to do quality work under pressure

Requirements:

• Proficient with standard corporate productivity tools (email, voicemail, MS Office)
• 3rd level qualification is desirable
• Fluent English essential
• Second language preferable but not essential
• Flexibility for weekend shifts

Are you interested in a role as a Reservations Agent. If so, please submit a current CV to orla@rightfit.ie or call Orla on 01 2342527 to discuss further.

RIGHTFIT.IE – THE REAL DIGITAL, MEDIA, SALES & MARKETING SPECIALISTS